Help Desk Support Team

Teams Administrator

Remote / 1099 or W2

This consultant role of a Microsoft M365 Teams Administrator will primarily focus on implementing, managing, and optimizing the Microsoft Teams environment, alongside other Microsoft collaboration tools within the M365 suite. This role is key to enhancing our core clients communication and collaboration, ensuring the efficient and secure use of Microsoft Teams and related technologies. Must be a US Citizen, we work on government contracts.

Qualifications

  • Minimum 2 years of experience working with Microsoft 365 Teams
  • Strong knowledge on Microsoft Teams architecture, components, and Skype for Business Online components
  • Provide MS Teams administration – i.e., planning/deploying, latency, SIP and CTI Messaging, chat, channels, audio/ video, calling, etc.
  • Additional knowledge on MS Teams video and voice interoperability is desired
  • Professional experience working directly with clients and customers to provide technical support and guidance
  • Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences
  • Strong problem-solving and critical-thinking skills
  • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)

What would you do at Blerdtech?

Our team designs, develops, and maintain SharePoint/Teams solutions tailored to our clients needs across various industries. We architect solutions based on the client's licensing model and also setup and troubleshoot Office 365, including Teams, Sharepoint. We also specialize in migrations, either fileserver to SharePoint Online or tenant to tenant migrations.

Responsibilities

  • Act as incident and service request tier 2-3 escalation point for MS Teams related issues (includes telephony experience).

  • Troubleshoot and/or maintain MS Call Queue, AutoAttendant, Hardphones, PSTN, phone inventory and assignments, policies, configurations, conference bridges. etc.

  • Provide MS Teams administration – i.e., planning/deploying, latency, SIP and CTI Messaging, chat, channels, audio/ video, calling, etc.

  • Provide technical support and troubleshooting for Teams issues. (1-3 day SLA)

  • Participate in monthly technical meetings with management, development team, and operations to provide updates on assignments and help coordinate interdependent project tasks.

  • Provide input to documentation - communication plans, customer notices, and SOPs (Standard Operating Procedures)

  • Respond to M365 FAQ requests and issues and support ticketing system.

Who We're Looking for

  • Someone who is flexible and open-minded, we are a diverse team.

  • Someone who is fundamentally curious and willing to learn new things.

  • Someone who can work individually or with a team.

  • Introverts welcome but understand that the company is run by an extrovert

  • Must be a kind person, we don't tolerate bullying on our team.

Benefits With You In Mind

Contract work generally doesn't provide the same level of benefits as working at a company as a permanent employee, but as a contract employees you are paid more hourly. Contractual employees are also responsible for obtaining their own insurance and retirement savings but we do offer some group discounts on purchases.

Remote Work

Remote work has several benefits, including increased flexibility, improved work-life balance, reduced commuting time and costs, access to a larger pool of job opportunities, and lower overhead costs for businesses.

Flexible Schedules

Flexible schedules refer to the ability to adjust and adapt one's work hours to accommodate personal needs and preferences. This may include working part-time, job-sharing, telecommuting, or working outside of traditional business hours.

Access Perks Program

We’re thrilled to announce an incredible addition to our employee benefits – Access Perks, the largest private discount network in America! Access Perks is designed to help you maximize your savings and enrich your daily experiences with exclusive discounts.

Training & Certification Discounts

Our team's success depends on the depth of our knowledge, which is why we prioritize staying up-to-date with the latest technology trends. Our HR department ensures that we have access to both internal and online self-paced training programs for continuous learning.

We're on a mission to revolutionize the way tech works, driven by a powerful combination of transparency, trust, and cutting-edge technology. Our aim is to empower our employees and drive positive change in the industry. Join us and let's create a better way to work together!

What is our Hiring Process like?

Once we contact you after receiving and reviewing your resume, there is no recruiter screening call. Our HR team will schedule your interview if we are interested and then you will meet directly with the COO and interview on a video call and chat for 15 to 30 minutes. You'll get an answer within 2 weeks. That is it. We are direct and open, no games.

  1. We will review your resume and look for attention to detail and grammar.

  2. Prepare: Research the company and role, and practice answering common questions.

  3. Ask questions: Prepare some questions in advance, and ask for clarification if you don't understand something.

  4. Listen: Be engaged with the interviewer, and welcome all questions with a smile.

The technical component may involve answering questions related to knowledge about a particular topic, process, or product. You may be asked to outline the solution to a common problem. You can expect questions that assess your technical expertise, problem-solving abilities, and communication skills.

How to Apply

If you think that you are suitable for this role, kindly complete the form provided below and attach your updated resume. Though submitting a cover letter is optional, we use it to gauge your level of interest and communication skills.